WITHDRAWAL & REFUND POLICY

If you are a consumer in the European Union, you generally have 14 days to withdraw from an online distance contract without giving a reason, subject to applicable exceptions and specific rules for digital services and digital content.

The withdrawal period generally starts when the relevant service contract is concluded.

Nothing in this policy limits any mandatory consumer rights that apply to you.

AINARX Credits are made available for use shortly after successful payment.

Where required by law, before checkout AINARX may ask you to expressly request that AINARX begins providing the digital service during the statutory withdrawal period.

AINARX may also ask you to acknowledge the consequences that immediate performance may have for your right of withdrawal.

Any required consent or acknowledgement must not be pre-selected and may be recorded together with information such as the date, time, language and applicable consent version.

If you validly withdraw during the applicable withdrawal period and none of the purchased credits have been used, AINARX will generally refund the amount paid, subject to applicable law.

If you expressly requested AINARX to begin providing the service during the withdrawal period and part of the purchased service has already been provided, you may be required to pay a proportionate amount for the part already provided where permitted by applicable law.

Where the law provides that the right of withdrawal has ended following valid prior consent, acknowledgement and full or qualifying performance, a withdrawal refund may no longer be available.

AINARX does not apply a blanket "no refunds" rule.

Mandatory statutory consumer rights always remain applicable.

Using AINARX Credits to start a paid creation may constitute performance of the purchased digital service. This applies to paid creations in Social Posts, Video Ads and Product UGC.

The applicable credit cost is shown in the relevant tool before you start the creation.

If you withdraw from a purchase after part of the purchased credits has already been used, any refund will be assessed according to applicable consumer law and the portion of the service already provided.

Using a single credit does not automatically extinguish your statutory rights in full; the unused portion and the portion already provided are assessed separately.

Unused credits do not automatically expire merely because you request information about a refund or withdrawal.

You can exercise your right of withdrawal using the online "Withdraw from purchase" function provided by AINARX, or by contacting:

hello@ainarx.com

The online withdrawal function is intended to be easy to find and easy to use, and is accessible without unnecessary barriers. No account is required.

Please provide enough information for AINARX to identify the relevant purchase, such as:

your name;

the email address used for the purchase; and

the order or payment reference, if known.

Providing a reason is optional.

Before your withdrawal is finally submitted, your details are shown to you once more and you confirm them yourself through a clear confirmation step.

After submission, AINARX records receipt with a withdrawal reference and the exact submission time, and sends an acknowledgement of receipt to the email address you provided.

That acknowledgement does not mean that a refund has already been approved or processed.

Withdrawal and refund requests may be reviewed before a refund is issued.

Submitting a request does not by itself mean that a refund has already been approved or processed.

Where a refund is legally due, it will be processed without undue delay and within the period required by applicable law, generally using the same payment method used for the original transaction unless otherwise agreed.

Stripe may be used to process the refund.

This policy is separate from AINARX's automatic technical credit-refund system.

If a paid creation in Social Posts, Video Ads or Product UGC fails technically and the AINARX system determines that the attempt should not have been charged, the relevant credits are automatically restored to the user's AINARX balance.

A generation that completes technically but produces an AI result you subjectively dislike is not treated as a technical generation failure for automatic credit-refund purposes. This does not limit your mandatory statutory consumer rights, including any applicable withdrawal or refund rights.

The credits restored are the credits that were charged for that attempt.

Not every result you dislike qualifies for a technical refund: AI output is probabilistic and you review the result yourself.

A technical credit refund does not remove any other statutory rights you may have.

Where a digital service does not work as reasonably expected, additional legal remedies may apply under applicable consumer law.

Users should not intentionally request both a payment-provider chargeback and a direct AINARX refund for the same amount without informing AINARX.

AINARX may take reasonable steps to prevent duplicate refunds, abuse or fraudulent refund claims.

This does not limit mandatory statutory rights.

Questions about withdrawals or refunds can be sent to:

hello@ainarx.com